Expert support at every stage of your procurement journey.
From strategic advice to full-service negotiations and hands-on implementation, Tropic's SaaS specialists are an extension of your team
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Real experts. Real results.
Rated #1 for ease of doing business on G2, our commercial executives and customer success team are as invested in your outcomes as you are.
Lean on specialized expertise
Every Tropic expert focuses on a specific SaaS category. Running into a supplier you've never negotiated with? We have a specialist who handles that category every day.
Gain back valuable time
Use Tropic's experts to prepare for negotiations and free up your team's bandwidth. Hand the deal off entirely to us or just reach out when you need advice.
Achieve optimal terms
Tropic experts know what's possible, not just what vendors are willing to tell you. We push for the best terms, pricing, and conditions in every engagement.
Three Ways to Use Tropic’s Expertise
Our goal is to create a true strategic partnership, whether we’re assisting your team, or running negotiations for you.
Expert Advisory
Negotiate with confidence when you need it most.
Get custom price benchmarks and negotiation tactics for your specific suppliers before you get on a call.
1:1 SaaS category coaching led by verticalized experts so you stay in the driver's seat and walk into every conversation fully prepared.
Get guidance on multi-year strategies and avoid the mistakes that save money today but cost more at renewal.
Full-Service Negotiations
Hand off the deal and let our experts run it for you.
Go hands off with end-to-end white-glove service for SaaS purchasing. Tropic takes care of communication, document gathering, and negotiating.
Gain access to Tropic’s SaaS category and supplier-specific experts that fight for favorable outcomes all day, every day.
Let us oversee approvals and enforce requirements for 100% compliance with every purchase.
Implementation & Support
Get up and running fast, with a team that stays with you.
Tropic's implementation team gets you set up quickly with contracts, workflows, and integrations configured from day one.
Your dedicated account manager works with you ongoing to maximize platform value and track ROI.
Expert support available as your team and needs grow, so you never outgrow the partnership.
Customer Success
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“I really appreciate Tropic's support team; they have been amazing and incredibly responsive, answering all questions within hours, and often immediately, which is helpful for negotiating contracts. Tropic has provided great pricing intelligence that has saved us actual, hard dollars.”
“I love the Tropic team. Everybody that I've worked with there has been really great and accommodating, always over delivering.”
“From demo to onboarding to ongoing support, everyone I've interacted with has been top of their game, very kind, and responsive. The application itself is amazing, but the people are the best thing.”
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FAQs
