Privacy Policy

Tropic Technologies, Inc. (“Tropic,” “we,” “us” or “our”) respects your privacy and is committed to protecting it through our compliance with this policy in providing the website (the “Website”) and the associated software platform (collectively, the “Tropic Platform”).

This policy (“Policy”) describes the types of information that we may collect from you, that you may provide when you visit the Website or when you access or use the Tropic Platform, and our practices for collecting, using, maintaining, protecting and disclosing that information.

This Policy applies to information that we collect:

(1) In connection with your access and use of the Tropic Platform.
(2) In email, text and other electronic messages sent through or in connection with the Tropic Platform.
(3) When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this Policy.

It does not apply to information collected by:

(1) Us offline or through any other means, including on any other website or app operated by us or any third party; or
(2) Any third party, including through such third-party’s authentication procedures, or through any application or content (including advertising) that may link to or be accessible from or through the Tropic Platform.

‍Please read this Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to visit, access, register for an account or use the Tropic Platform. By visiting, accessing, registering for an account or using the Tropic Platform, you agree to this Policy. This Policy may change from time to time. Your continued use of the Tropic Platform after we make changes is deemed to be acceptance of those changes, so please check the Policy periodically for updates.

‍Information We Collect About You and How We Collect It

‍We collect several types of information from and about users of the Tropic Platform, including information:

(1) By which you may be personally identified, such as your name and e-mail address (“personal information”);
(2) By which your company may be identified, such as the name, size, structure and number of employees; and
(3) That is about you but individually does not identify you, such as your IP address, geographic location and other information about your internet connection, the equipment you use to access the Tropic Platform and general usage details.

We collect this information:

(1) Directly from you when you provide it to us.
(2) Automatically, as you navigate through or use the Tropic Platform, through the use of cookies and other tracking technologies.

‍Information You Provide to Us

‍The information we collect on or through the Tropic Platform may include:Information that you provide by filling in forms on the Website or through the Tropic Platform. This includes information provided at the time of registering for an account or requesting further information or services. We may also ask you for information when you report a problem with the Tropic Platform.Records and copies of your correspondence (including email addresses), if you contact us.Your responses to surveys that we might ask you to complete for research purposes.You also may provide information to be published or displayed (hereinafter, “posted”) on the Tropic Platform or transmitted to other users or third parties (collectively, “User Contributions”). Your User Contributions are posted on and transmitted to others at your own risk. Although we take certain precautions to ensure the safety and security of the Tropic Platform, please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the Tropic Platform with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be shared or viewed by unauthorized persons.

‍Information We Collect Through Automatic Data Collection Technologies

As you navigate through and interact with the Tropic Platform, we may use automatic data collection technologies to collect certain information about your devices, browsing actions and patterns, including: Details of your visits to or use of the Tropic Platform, including traffic data, location data, logs and other communication data and the resources that you access and use on the Tropic Platform.Information about your device and internet connection, including your IP address, operating system and browser type. The information we collect automatically may include personal information, and we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve the Tropic Platform and to deliver a better and more personalized service, including by enabling us to: Estimate our audience size and usage patterns. Store information about your preferences, allowing us to customize the Tropic Platform according to your individual interests. Speed up your searches. Recognize you when you return to the Tropic Platform. The technologies we use for this automatic data collection may include: Cookies. A cookie is a small file placed on the hard drive of your computer or device. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of the Tropic Platform. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to the Tropic Platform.

‍How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information: To present the Tropic Platform and its contents to you. To provide you with information, products or services that you request from us. To fulfill any other purpose for which you provide it. To provide you with notices about your account. To notify you about changes to the Tropic Platform or any products or services we offer or provide though it. In any other ways we may describe when you provide the information. For any other purpose with your consent.

Google’s Limited Use Policy
Tropic Google SSO’s use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.

‍Disclosure of Your Information

We may disclose aggregated, de-identified information about or received from our registered users without restriction.We may also disclose personal information that we collect or that you provide as described in this Policy:To Tropic personnel, contractors, service providers and other third parties we use to support the Tropic Platform and our business.To fulfill the purpose for which you provide it.To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of Tropic’s assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which personal information held by Tropic about the Tropic Platform’s users is among the assets transferred.For any other purpose disclosed by us when you provide the information.With your consent.To comply with any court order, law or legal process, including to respond to any government or regulatory request.To enforce or apply our agreements with you, including the master services agreement between you and Tropic and our acceptable use policy located here we believe disclosure is necessary or appropriate to protect the rights, property or safety of Tropic, our users or others.If you or your company is a prospective buyer of software through the Tropic Platform, we may disclose your information (including personal information) to software vendors with your permission in order to facilitate your transaction or as otherwise instructed by you.If you or your company is a vendor of software through the Tropic Platform, we may disclose your information (including personal information) to prospective buyers of software in order to facilitate a transaction, to other vendors against whom you are being compared or as otherwise instructed by you.

‍Choices About How We Use and Disclose Your Information

‍We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of the Tropic Platform may then be inaccessible or not function properly.Promotional Offers from Tropic. If you do not wish to have your email address used by Tropic to promote our own or third parties’ products or services, you can opt-out by sending us an email stating your request to We do not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way.

‍Accessing and Correcting Your Information

You can review and change your personal information by logging into the Tropic Platform and visiting your account profile page.You may also send us an email at to request access to, correct or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.Regardless of whether User Contributions have been deleted from the Tropic Platform, copies of your User Contributions may remain viewable in cached and archived pages or might have been copied or stored by other users.Proper access and use of information provided on the Tropic Platform, including User Contributions, is governed by our master services agreement here unless you have executed a separate written agreement with Tropic for products and services, in which case such written agreement will govern.

Data Retention

We retain Tropic Platform data, including personal information, for as long as reasonably necessary to provide our products and services, to comply with our contractual obligations, as required by law, and in accordance with Tropic’s data management policy.

If you have any questions about our data management policy, please contact us at

‍Data Security

‍We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure.The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of the Tropic Platform, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to or through the Tropic Platform. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Tropic Platform.

‍Changes to Our Privacy Policy

‍It is our policy to post any changes we make to our Policy on this page, with a notice that the Policy has been updated upon login to the Tropic Platform, or on the Website home page. The date this Policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting the Tropic Platform and this Policy to check for any changes.

‍Contact Information

‍If you have any questions or comments about this Policy or our privacy practices, please contact us at


For information on the subprocessors Tropic engages, please visit

Last Updated: October 20, 2023

To see our candidate privacy notice, please visit


Nature of Processing


Data Storage
Amazon Web Services
Hosting and infrastructure
Application performance monitoring, infrastructure and network monitoring, and error capturing
Data storage and secure data transfer
Search and indexing
In-app dashboards and reports
Data pipeline and ETL
Analytics for video calls
Google Cloud Platform
Hosting and infrastructure, internal document storage, secure data transfer
Hosting and infrastructure
Document processing, Tropic copilot
Email service provider
Debugging and support tool used for error reporting
Analytics of application data
Support and communication
Workflow automation
Workflow automation
Video conferencing